Join CrowdStrike as a Customer Success Manager for the Falcon Shield platform, taking a proactive role in remote customer engagement. Your goal is to ensure clients derive real value from their cybersecurity investments.

With over 8 years of experience in customer success within a cybersecurity context, you will facilitate onboarding, build relationships, and promote new product capabilities. Your robust communication and technical skills in SaaS security will enable you to advise clients effectively, ensuring their security posture improves over time. You will help create success plans tailored to each client’s needs.

Key Responsibilities:
• Manage onboarding and customer training for Falcon Shield
• Build relationships to drive engagement and retention




• Translate customer needs into measurable success outcomes
• Conduct strategic reviews focused on security priorities
• Collaborate with product teams for improvements

Requirements:
• Bachelor’s degree or equivalent experience
• Minimum of 8 years in a CSM role
• Familiarity with SaaS Security Posture Management
• Ability to communicate with security experts
• Proven experience with AI technologies in decision-making

Elevate customer satisfaction and contribute to their success with CrowdStrike's Falcon Shield platform.
#J-18808-Ljbffr

📌 Falcon Shield Customer Success Manager (Manitoba)
🏢 Socket.dev
📍 Manitoba