Join Felix as a Customer Experience Coordinator, a leading digital healthcare company committed to improving patient outcomes. This remote role focuses on providing empathetic and efficient support through online communication.

As a CX Coordinator, you will manage chat and email inquiries, ensuring patients receive clear, compassionate guidance. This role demands quick thinking and the ability to address problems directly, all within a fast-paced, mission-driven team. Your work will leave a lasting impact on patient care and satisfaction.

Key Responsibilities:
• Offer warm, personalized assistance via chat and email
• Work with cross-functional teams to enhance patient experiences
• Provide clear onboarding support to current patients




• Assess and improve AI-driven responses for quality
• Record and communicate patient insights for process improvements

Requirements:
• Customer-facing experience in high-volume environments
• Familiarity with Intercom or similar tools
• Telehealth background is beneficial
• Weekend work required from Saturday to Wednesday
• Strong written communication and problem-solving skills

Help Felix maximize patient engagement and enhance healthcare experiences across Canada.
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📌 Felix Remote CX Coordinator Position (New Brunswick)
🏢 Felix
📍 New Brunswick