Provide essential support as a Team Central Senior Advisor with the City of Toronto. This full-time role focuses on client inquiries and operational guidance related to Employee Service Centre systems.

The City of Toronto is hiring two Team Central Senior Advisors located at 55 John Street. Successful candidates will provide frontline support to current and former staff on SAP applications and services. This role involves researching resolutions, system testing, and comprehensive client advisement.

Key Responsibilities:
• Provide frontline support and advice for staff inquiries
• Perform testing on system enhancements and upgrades
• Research resolutions and recommend approved solutions
• Maintain computerized record and retrieval systems




• Offer troubleshooting services for SAP application issues

Requirements:
• Experience in payroll, benefits, or pension processing
• Extensive customer service experience via phone or email
• Proficiency with SAP/SuccessFactors management systems
• Solid knowledge of Microsoft Office suite
• Excellent oral and written communication skills

You'll play a vital role in supporting Toronto's workforce through effective client advisement and system management.
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📌 Senior Advisor for City of Toronto (Ontario)
🏢 Tobermory
📍 Ontario