Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a rapid-paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty.
Responsibilities Supervise checkout area operations to maintain sufficient associate coverage and ensure smooth customer flow
Manage cash operations including preparing tills for daily opening and closing, maintaining accurate cash and float amounts, and verifying till accuracy
Train associates on company systems and procedures including scan accuracy, productivity standards, company programs, discount programs, EAS processes, and safety requirements
Handle customer and associate concerns professionally, providing guidance, advice, and support to resolve issues and ensure a positive checkout experience
Supervise purchases, returns, and exchanges, provide required authorizations, assist with error corrections, and verify compliance with company guidelines
Ensure proper functioning of Electronic Article Surveillance (EAS) systems by verifying cashiers properly demagnetize items, greeting associates manage alarms appropriately, and demagnetization failure logs are accurately completed




Promote company programs and initiatives including credit card services, Walmart Protection Plans, charitable projects, and associate/customer discount programs
Ensure safe work practices and emergency procedures are followed at all times including proper lifting techniques, maintaining clean work areas, managing till failures, handling emergency codes, and supporting loss prevention and evacuation procedures
Work flexible shifts including evenings, weekends, and holidays as required by business needs
Physical Requirements Ability to stand for extended periods, bend, and lift merchandise, equipment, or supplies weighing up to 9 kg (20 lbs) and occasionally up to 23 kg (50 lbs)
Perform repetitive tasks such as restocking, zoning, and product organization with attention to detail and consistency
Why Work Here Dynamic work environment where every day brings new challenges
Recognition of your contributions
Career advancement opportunities
Meaningful impact by helping customers save money and live better
Benefits Stock Options
Comprehensive Benefits (based on hours or employment status)
Life Insurance (based on hours or employment status)
Paid Time Off (based on hours or employment status)
Live Better U program
Store Discount
EQ Health
Deferred Profit Sharing

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📌 Customer Service Manager (Gérant du Service à la Clientèle) (Quebec City)
🏢 Walmart Canada
📍 Quebec City