Become a pivotal Technical Support Representative with Foundant in Western Canada. Provide exceptional customer assistance while working remotely and leverage your troubleshooting skills in a collaborative environment.

Foundant is seeking a Technical Support Representative to join SmartSimple’s Essential Support team. This remote role emphasizes technical problem-solving and customer advocacy for mission-driven organizations using our software. Your responsibilities will encompass diagnosing support tickets, maintaining communication with clients, and testing fixes from the Engineering team.

Key Responsibilities:
• Respond to and prioritize inbound support tickets
• Troubleshoot SmartSimple configuration and reporting issues




• Document and escalate complex problems to specialists
• Maintain accurate ticketing notes in Zendesk
• Advocate for new platform features and assist clients

Requirements:
• Bachelor’s degree in a STEM field
• 1-2 years in technical support or SaaS roles
• Robust communication skills for non-technical users
• Solid understanding of databases and SQL
• Familiarity with SaaS and basic HTML/CSS knowledge

Leverage your technical expertise to make a meaningful impact at Foundant.
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📌 Remote Technical Support at Foundant (Manitoba)
🏢 Foundant Technologies
📍 Manitoba