Support fertility journeys as a Member Care Specialist at Progyny, a remote role with flexible hours based in Canada. Engage with members, offering personalized guidance and expertise.

This 20-hour per week, fixed-term position focuses on assisting members through their unique family-forming experiences. Key duties include conducting video consultations, providing ongoing concierge support, and addressing inquiries with tailored solutions. Ideal candidates are empathetic, organized, and skilled in navigating sensitive topics in diverse settings.

Key Responsibilities:
• Conduct individual video consultations on fertility matters
• Identify suitable fertility clinics for members
• Address member inquiries with high-quality solutions




• Research legislation and medical aspects of fertility
• Update knowledge databases with healthcare updates

Requirements:
• Exceptional customer service and communication abilities
• High emotional intelligence with a compassionate approach
• Robust attention to detail and organizational skills
• Ability to adapt to new topics quickly
• Commitment to fostering diversity and inclusion

Utilize your skills to aid Progyny’s mission in enhancing family-forming access.
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📌 Progyny Member Care Specialist Role (Alberta)
🏢 apryl
📍 Alberta