Become integral to customer journeys as the Bilingual Senior Customer Success Manager at Hootsuite, focusing on high-value clients in a contract role. Foster strong relationships through expert guidance in social media strategies.

In this pivotal role, you'll support Fortune 1000 businesses in leveraging Hootsuite’s enterprise products. Your responsibilities include managing customer relationships, providing ongoing support, and facilitating success-checks to align with client goals. By advocating for product improvements, you’ll play a key role in customer retention and growth.

Key Responsibilities:
• Manage day-to-day relationships with top-tier clients
• Build rapport with executive sponsors in assigned sectors
• Lead success workshops and value assessments




• Proactively address account health and social strategy advancement
• Partner with Account Managers to identify leads

Requirements:
• Several years of experience in account management
• Solid understanding of social media business applications
• Ability to articulate technical concepts to clients
• Proven collaborative and open communication skills
• Results-driven and adept at solving complex issues

Shape the success of Hootsuite’s customers and elevate their social media journey through your expertise.
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📌 Hootsuite Bilingual Customer Success Manager (Alberta)
🏢 Hootsuite
📍 Alberta