Provide timely and accurate information about government programs, products, and services
Clearly communicate service details, fees, and eligibility requirements
Address customer concerns with tact and empathy
Process applications, registrations, and renewals according to established policies and procedures
Receive, process, and reconcile payments accurately and accountably
Maintain current knowledge of applicable policies, procedures, legislation, and service delivery requirements
Deliver front-line customer service through Peel Region's partnership with ServiceOntario
Requirements Advanced proficiency in both English and French; language proficiency will be assessed
High school diploma or an equivalent combination of education experience
Minimum of two (2) years of office administration and customer service experience in a rapid-paced environment
Previous ServiceOntario, municipal government, or public sector service delivery experience considered an asset
Proficiency with Microsoft Office Suite, Microsoft Teams, and computerized customer service or reporting systems
Successful completion of a Criminal Record Check as a condition of employment
Ability to interpret policies and procedures and apply them during customer interactions
Ability to accurately handle cash transactions and process payments
Ability to work effectively independently and in a team environment with minimum supervision




Ability to perform effectively in a fast-paced, high-volume, in-person customer service environment
Commitment to diversity, equity, and inclusion through continuous development, inclusive behaviors, and proactive bias management
Core Competencies Demonstrates advanced proficiency in both English and French, with a strong background in customer service and office administration. Capable of processing applications and payments accurately while maintaining knowledge of relevant policies and procedures.
Highest-signal resume keywords Bilingual Proficiency in English and French
Customer Service Experience
Office Administration Skills
Microsoft Office Suite Proficiency
Cash Handling and Payment Processing
ATS Optimization Keywords Hard Skills Office Administration
Customer Service
Payment Processing
Application Processing
Policy Interpretation
Soft Skills Tact and Empathy
Team Collaboration
Independent Work
Adaptability in Fast-Paced Environments
Commitment to Diversity and Inclusion
Certifications & Qualifications Criminal Record Check
Industry Keywords ServiceOntario
Municipal Government
Public Sector Service Delivery
Legislation Compliance
Tools & Technologies Microsoft Office Suite
Microsoft Teams
Computerized Customer Service Systems

#J-18808-Ljbffr

📌 Bilingual Customer Service Representative (Ontario)
🏢 Jobtailor
📍 Ontario