DHL Express is seeking an Operations Supervisor (PUD Sort) at its Hamilton, Ontario facility (Mount Hope). This hands‑on supervisory role oversees the sortation of packages to assigned delivery routes within prescribed standards of cost, efficiency, accuracy, and on‑time distribution.

Responsibilities

Recruit, orient, train, schedule, manage and recommend discipline for all operations staff

Establish and implement productivity, quality and cost measurements and strategies to achieve desired operational results

Coach and develop team members through ongoing feedback and recognition

Monitor team progress against goals and targets on a regular basis

Ensure timely and accurate distribution of inbound and outgoing freight daily in accordance with established standards and procedures

Complete accurate and timely reports for management (staff schedules, attendance records, payroll documentation, dangerous goods incidents, WSB reports)

Ensure successful implementation and continued application of scanning technology

Communicate corporate strategic plan and recognize individual and team contributions to motivate staff

Ensure sufficient staff resources, materials and supplies on hand at all times

Ensure warehouse is organized and set up for next shift

Maintain equipment in secure, efficient operating condition at all times

Establish and maintain a proactive safety program in compliance with legislative requirements and the collective agreement

Implement and follow up on Customer Service solutions as determined by Sales resource team





Address customer complaints and escalated items in a professional, expedient manner

Requirements

Experience in a warehouse sortation capacity

Experience managing Pick-up and Delivery operations is an asset

Minimum 3 years of experience in a supervisory or management position (warehouse or logistics industry is an asset)

Knowledge and compliance with Dangerous Goods / WHMIS special handling procedures

Ability to make quick decisions and be agile to changing circumstances

Prior working experience with lean / process improvement initiatives

Excellent interpersonal skills

Must be able to work independently

Proven communication skills — written and oral

Working knowledge and interpretation of Collective Agreements and Occupational Health and Safety Act

Demonstrated drive, initiative and flexibility to ensure task completion

Demonstrated time management and organizational skills

College or University designation

All applicants are required to pass interviews, a criminal background check for all countries lived in for the past 5 years, and other background checks in order to qualify for the position.

College or University designation; minimum 3 years of supervisory or management experience in a warehouse or logistics environment; experience in warehouse sortation; knowledge of Dangerous Goods/WHMIS; familiarity with Collective Agreements and the Occupational Health and Safety Act; lean/process improvement experience is an asset.

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📌 Operations Supervisor PUD Sort (Ontario)
🏢 DHL Express
📍 Ontario