Join Litera as the Customer Success Director and transform legal tech for top law firms. This role focuses on enhancing customer satisfaction and retention strategies in key US locations.

You will play a crucial role in protecting and developing revenue streams by aligning customer needs with business objectives. Leading a high-performing team, you will drive initiatives, measure success through KPIs, and improve client interactions. Your leadership will create an setting of collaboration and continuous improvement.

Key Responsibilities:
• Implement strategies to boost customer retention
• Mentor a high-performing customer success team
• Establish key performance indicators for success
• Build relationships to understand client needs
• Collaborate across departments to enhance synergy

Requirements:
• Bachelor’s degree in business or relevant discipline
• At least 7 years in customer success roles
• Proven track record in customer satisfaction
• Strong analytical and data-driven decision-making skills
• Excellent communication and leadership proficiency

Leverage your expertise in customer success to make a significant impact at Litera.
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📌 Customer Success Director at Litera (Ontario)
🏢 Litera
📍 Ontario