Elevate your career as a Customer Service Assistant Manager with Teleperformance. Lead a dynamic team, improve efficiencies, and achieve operational excellence in our hybrid work environment.

As a Customer Service Assistant Manager, you’ll manage the daily operations of one or more contact center units. Your role includes strategic planning, budget development, and ensuring adherence to key performance indicators such as CSAT and ESAT. You'll also mentor ACMs while fostering team motivation and effectiveness.

Key Responsibilities:
• Oversee daily operations of the contact center
• Implement strategies to enhance profitability and productivity
• Develop annual budgets aligned with operational goals




• Monitor compliance with financial and quality targets
• Foster a high-performance culture among your team

Requirements:
• Minimum 3 years of management experience
• Bachelor’s degree or equivalent in business field
• Solid leadership and decision-making skills
• Excellent communication and critical thinking abilities
• Proficiency in Microsoft Office Suite and relevant software

Leverage your leadership skills and operational knowledge at Teleperformance to drive success and growth.
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📌 Customer Service Assistant Manager at Teleperformance (Ontario)
🏢 Teleperformance Spain
📍 Ontario