Become a pivotal part of guest satisfaction as a Guest Service Front Desk Agent. Facilitate check-ins, provide room information, and manage special requests effectively.

In this role, you will register and accommodate guests while understanding all room types, locations, and rates. A critical aspect involves adhering to financial policies, processing guest transactions, and utilizing suggestive selling techniques to enhance the guest experience. Close collaboration with housekeeping and maintenance ensures that requests are dealt with promptly, and the front desk remains welcoming and organized.

Key Responsibilities:
• Register guests and address their inquiries
• Assign rooms based on availability and requests




• Support upselling efforts for additional services
• Ensure timely communication with housekeeping for room status
• Maintain an organized front desk workplace

Requirements:
• Strong knowledge of hotel services and amenities
• Proficient in cash handling techniques
• Excellent interpersonal and communication skills
• Ability to use suggestive selling techniques
• Understanding of safety and emergency protocols

Deliver exceptional service through your front desk expertise and sales abilities.
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📌 Guest Service Front Desk Agent (Alberta)
🏢 Canadian Rocky Mountain Resorts
📍 Alberta