Lincoln Electric is a high-performance industrial machinery and technology leader who helps customers manufacture and maintain vital equipment and infrastructure. Lincoln Electric’s innovative solutions enable higher quality and productivity across a variety of processes including welding, cutting, brazing, machining, process automation, and field repair. The Company leverages proprietary technologies and expertise in materials science, power electronics, automation, and intelligent software to help customers build better and achieve resilience in their operations. Headquartered in Cleveland, Ohio, Lincoln Electric is the essential ‘Linc’ that keeps the economy running. The Company operates 71 manufacturing and automation facilities across 20 countries and serves customers in over 160 countries. For more information about Lincoln Electric and its products and services, visit the Company’s website at https://www.lincolnelectric.com .

Location: Toronto - 179 Wicksteed
Employment Status: Salary Full-Time
Function: Customer Experience
Pay Range: ( $38,799.00 - $58,199.00 )
Target Bonus: %
Req ID: 30035

About the Role
We are looking for a customer‑focused Bilingual Customer Care Representative to join our Customer Care & Distribution team. In this role, you will be at the center of the customer experience—supporting customers from order placement through issue resolution. You’ll take ownership of customer interactions, partner cross‑functionally, and help deliver a consistent, high‑quality experience that drives satisfaction and loyalty.

If you’re detail‑oriented, solutions‑driven, and thrive in a fast‑paced workplace, this role offers the opportunity to make a meaningful impact every day.





What You’ll Do
Deliver an Exceptional Customer Experience

Serve as a primary point of contact for customers via phone, email, and case management tools

Own customer inquiries from first contact through resolution, ensuring timely and accurate outcomes

Communicate proactively and professionally regarding order status, changes, and delivery expectations

Manage Orders & Customer Requests

Process customer orders accurately using Esker and SAP, meeting same‑day entry expectations

Review orders for accuracy, availability, and credit status, resolving issues to avoid shipment delays

Send order confirmations and updates to ensure clarity and confidence for customers

Solve Problems & Build Relationships

Investigate and resolve issues related to credit holds, returns, and order discrepancies

Manage product returns in accordance with company policy, including issuing RMAs and completing follow‑up

Support customers with discontinued products by identifying alternatives or partnering with Sales and Technical teams

Work closely with Sales, Logistics, Finance, and Technical teams to improve first‑contact resolution

Contribute ideas that enhance processes, efficiency, and customer satisfaction

Participate actively in team meetings, coaching sessions, and performance discussions

How Success Is Measured





Customer Satisfaction (CSAT) and/or Net Promoter Score (NPS)

Order accuracy and on‑time processing

SLA compliance for response and resolution times

Reduction in repeat inquiries and order rework

What You Bring
Education & Experience

High school diploma required; post‑secondary education preferred or equivalent experience

3–5+ years of experience in customer service, order management, or a call‑center environment preferred

Skills & Capabilities

French language – oral and written required

Strong customer‑first mindset with excellent communication and problem‑solving skills

Ability to effectively manage multiple priorities in a deadline‑driven environment

High attention to detail and accountability

Experience with CRM and ERP systems such as Salesforce, SAP, and Esker

Proficiency in Microsoft Teams, Outlook, Excel, and Word

Comfortable working with phone systems and digital service platforms

Why Join Us

Be part of a collaborative, customer‑centric team

Make a measurable impact on customer experience and business outcomes

Opportunities to learn, grow, and contribute to continuous improvement

Lincoln Electric is an Equal Chance Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.

#J-18808-Ljbffr

📌 Bilingual Customer CARE Representative (Ontario)
🏢 Lincoln Electric
📍 Ontario