Drive incident resolution strategies at Canada Life as the Lead Incident Management professional. Your role involves managing complex technology incidents in a high-stress workplace.

As a key player in the organization, you will oversee the execution of Major Incident Management processes, collaborating with various teams to ensure fast resolution of service-impacting incidents. Your leadership will help enhance the standards and guidelines for both Major Incident and Problem Management functions, making a significant impact on overall business stability.

Key Responsibilities:
• Manage daily facilitation of Major Incident teams
• Engage with Risk and Disaster Recovery for complex issues
• Ensure clear communication across various stakeholders




• Lead discussions for chronic issue resolution
• Collaborate on service improvement initiatives

Requirements:
• Post-secondary degree or equivalent experience
• 8+ years in Major Incident Management
• Proven ability to manage crisis situations
• Strong organizational and partnership skills
• Knowledge of reporting requirements with regulators like OSFI

Utilize your expertise to advance Canada Life's incident response capabilities and support our mission for continuous improvement.
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📌 Lead Incident Management at Canada Life (Ontario)
🏢 TechAlliance of Southwestern Ontario, London Economic Development
📍 Ontario