About Toronto Community Housing Corporation
Toronto Community Housing Corporation (“TCHC”) is the largest social housing provider in Canada and the second largest in North America. We are wholly owned by the City of Toronto and operate in a non-profit manner. TCHC provides homes to over 41,000 low and moderate-income households in 88 of Toronto's neighbourhoods, with 93,000 tenants from many different backgrounds with a diversity in age, education, language, mental and physical ability, religion, ethnicity and race. We are an essential part of the City of Toronto's fabric and social system.

Our over 2,000 employees work to achieve our vision of quality homes in vibrant communities where people are proud to live and work.

Job Details

Vacancy Type: Full-time Permanent

Salary/Hourly Range: $107,358.63 - $128,830.36

Work Details (Days/Hours): Monday – Friday 36.25 hours per week

Hybrid Eligible: Yes or No

Affiliation: Non-Union

Division and Department: FM - Elevators

Number of Vacancies: One (1)

Existing/New Job: Existing

Grade: 7

Vacancy Status: Existing

Candidate List or Eligibility List: Candidate List

What we offer
In addition to competitive compensation and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;

Minimum three (3) weeks of paid annual vacation days, increasing with years of service;

Four (4) paid personal days;

Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;

Health and dental benefits, including a health spending account available upon your start date;

Employee and family assistance program;

Maternity and parental leave top up (93% of base salary);

Training and development programs including tuition reimbursement of $1500 per calendar year.

Fitness membership discount;

This job offers the opportunity to work from home as part of a hybrid work arrangement. This arrangement will allow you to work some days at a TCHC work location and the rest of the time from home. The amount of time required to work at a TCHC work location is flexible, while considering operational and service delivery requirements.

Make a difference
Are you passionate about Elevators and looking for an opportunity to work with an organization that is dedicated to improving the lives of residents from diverse backgrounds? Do you want to use your experiences to influence construction programs in a multi discipline environment? If this sounds like your ideal career, then Toronto Community Housing is the place for you! We are searching for a collaborative and strategic team player who enjoys working in a dynamic and energetic environment. In this role, you will get to work with internal and external partners to manage the effective delivery of 24/7/365 demand services requests, planned maintenance, and preventative maintenance and construction programs in a multi discipline environment in relationship to the Building Compliance Program.

What you’ll do

Establishrelationships and partnerships with staff, service providers, stakeholders and clients to ensure effective communication

Forecast resource requirements and recommends a flexible model including in house and market resources to manage the cyclical needs of TCH

Leadand resolvecomplex contract management and service issues to successful outcomes

Review and approve invoices on a regular basis

Liaise closely with the Vendor Management Team to recommend performance metrics and implement within the assigned programs

Recommendto Manager to plan and manage the program budgets including the recommendations for planning of asset extension/preservation using various analysis and forecasting tools

Work closely with the Facilities Team (Planning/Engineering) to develop and recommend corporate standards through market research and industry standards

Developand recommendtender/scope strategies andspecificationsto meet TCH standards and needs

Leadcomplex maintenance and construction tenders through sound estimating, quoting and bidding practices, including calls for Tenders, RFQ’s & RFP’s and prequalification tenders

Manageservice partners by developing service-level, operating-level and partnership agreements

Recommend, developand implementthe Key Performance Indicators as required to effectively monitor and improve operational delivery.

AssistManager to develop a mentorship program in the designated discipline incorporating TCH’s succession plan. Identifythe individual(s) for training and development in future leadership roles

Recommend, developand implementtraining programs and performance management plans

Lead,



manageand mentora diverse group of unit supervisors, support and service staff

Contributeto the corporate development of metrics and measurement tools for performance

Providetechnical support and information to TCH, external clients, sales account managers, client care centre, consulting firms, engineers and other business units

Collaboratively plan and execute maintenance and construction services for our residents

Manage the internal audit program of all elevator components for all properties

Planning, coordination, implementation, inspection of planned, preventative & emergency maintenance & construction programs

Assess operating systems, provide recommendations to replace, extend life cycle, reduce/mitigate potential damages or reduction in life cycle of building elevator components

Prepare/evaluate/execute service proposals (eg. RFP, quote, contract review etc.) for construction, preventative, and demand service requests for clients on an on-call 24/7 basis

Prepare, review, confirm, recommend on assigned projects; scope of work, contract reviews (including service level agreements).

Establishclient communication protocols, financial reporting, progress updates, and scheduling ofwork activities to meet/exceed contract obligations.

Mitigate risks to client’s assets through establishment of proven service standards. Assisttheir direct reports and clients in providing business operations performance reports

Participate in JHSC meetings and/or committees as required

Supervise, mentor, train and direct unionized service and administrative staff

Coordinate all aspects of service delivery and staff deployment

Managestaff’s attendance: i.e. vacation requests, payroll input and monitor staffing capacity re: shifts, on call, call-out schedules

Coordinate with Human Resources and respective Unions to deal with grievances, conflict resolution

Health and Safety compliance, workplace accident and injury investigations & reporting

Supervision of multi-disciplined vendors’ pool, including performance evaluations, site inspection, service procurement and delivery strategies from concept to completion

Preparation/review/development of resources

Responsible for the project communication to all parties

Prepare/Review/Conduct progress meetings/minutes and presentations to stakeholders

Prepare and/or review project budgets including projections, tracking, adjusting and reporting costs anomalies, and reconciling costs quarter/year end

Provide and recommend approaches on program /project budgets to Manager or designate

Provide sound technical recommendations when/where requested

Appropriately deploy elevator personnel (in-house and external) to ensure all elevator component equipment is inspected, tested, checked and maintained

Represent the organization as an expert witness at court hearings related to code compliance and potential accidents

Recommend and develop capital replacement programs, purchase of new equipment and maintain inventory documentation

Participate in interactions with developers, architects, engineers and building owners to provide sound knowledge to ensure compliance with the provisions of applicable acts and regulations in order to meet adequate operation of elevator systems in new and existing buildings

Attend Emergency Operation Centre (EOC) or attendemergency scene as required during major emergencies. Participate in annual emergency exercises and provide input for the review of the organizations emergency plan

Ensure emergencies are handled in accordance with departmental guidelines

Other duties as assigned

What you’ll need

Minimum of 5-7 years of job-related experience including extensive technical and legislative knowledge and experience in contract administration, tender preparation, and development and monitoring of budget plans

College diploma in related technical field or trades certification (Mechanical or Electrical) or equivalent work experience in elevator maintenance

3 - 5 years of experience in a leadership role in a unionized environment.

Holder of TSSA – EDM A, F, or C (Elevating devices mechanic category A, F, C) certificate

Ability to work on small to large scale projects and multiple projects within a program based environment

Possessstrong negotiating skills and the ability to analyze and evaluate complex problems provide solutions and recommend alternatives

Possessadvanced skills in computer applications such use of Microsoft Word, Project and Excel





Excellent customer service skills and experience in providing respectful service

Experience working in a highly regulated public environment

High level of integrity, confidentially, and accountability

Excellent communication skills (verbal and written), with demonstrated professional and confident style as it relates to internal and external interactions

Flexible and adaptable in dealing appropriately across a wide variety of social situations and in consideration of varied cultural and societal diverse peoples

Exceptional capacity to collaborate and overcome conflict

Diplomatic in dealing with all levels of the organization consistently transparent in providing facts and information for accurate decision-making

A results-oriented focus is essential, as is the ability to work in a fast-paced changing environment and effectively manage several projects simultaneously

Working knowledge of projects and processes (Business Case, Request For Proposal, Request for Vendor Qualification, Request for Quote, etc

Ability to participate in senior management decision making, problem solving and department policy reviews

Ability to administer departmental policies and procedures, including all staffing responsibilities, i.e., hiring, promotions, mileage reviews, training, evaluations, examinations, discipline, grievances, etc

Ability to perform team development, mentoring and coaching

Sound knowledge and ability in identifying threats, hazards and assessing related fire risk related to real property in the property management business industry, as well as the identification of reasonable policies, procedures, systems or hardware to mitigate the identified risk

Sound knowledge of all relevant construction, industrial codes and maintenance codes including Occupational Health and Safety Act (OHSA), Ontario Building Code, Gas Code, Ontario Fire Code, Jurisdictional code requirements, local By-Laws etc

Sound knowledge of Ontario Social Housing Act (OSHA), Residential Tenancy Act (RTA) and the Accessibility for Ontarians with Disabilities Act (AODA)

Ability to act in Emergency Response Plan roles as required

Must possess a valid G driver’s license and access to a vehicle

Ability to work after hours

Thank you for your interest in Toronto Community Housing
We recognize that people bring experience and talent that goes beyond the technical skills and requirements of a job. If you possess similar experience that is close to what we’ve included in the job postings below, we encourage you to consider applying. We strongly believe that diverse experience, transferable skills, and passion are key!

Our commitment to equity, diversity and inclusion
We are committed to providing equal opportunity to all employees and strive to create a diverse workplace that reflects the cultural mosaic of our outstanding city and the communities we serve. We recognize the value that comes from different viewpoints, unique experiences and diverse perspectives of our employees, who bring fresh, new ideas to our business. Diversity plays a key role in our ability to deliver on our mission to provide clean, safe, well-maintained, affordable homes for tenants.

TCHC is committed to diversity and inclusion within its community and encourages applications from Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, 2SLGBTQ+ persons, and others who can help us provide vibrant communities and make our city a great place to live. In an effort to ensure access to information for people with disabilities, we have noticed that some screen readers do not function properly with our job portal. If you are a person with a disability and are experiencing issues with our job portal and would like access to our job postings in an alternative format, please email your request to our People and Culture Division at [email protected].
Accessibility for applicants
Toronto Community Housing is committed to equity in employment. Our goal is a diverse, inclusive, and barrier-free workplace that reflects the communities we serve.

We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process in accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and Toronto Community Housing’s Accessibility Policy.

If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to our People & Culture department at [email protected] or call our accessible accommodations line at (416) 981 - 4119. Please refer to the job requisition number when you contact us.

We use AI technology through the use of pre-screening questions to assist in the screening process.
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📌 Program Manager, Elevators (Ontario)
🏢 Socket.dev
📍 Ontario