At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

Job Summary
The incumbent is responsible for ensuring that all transactional and customs-related issues are resolved for CN to maintain operational fluidity. The incumbent leads and coaches a team of unionized employees, including carrying out daily scheduling and troubleshooting. Furthermore, the incumbent ensures that all regulatory customs changes are properly planned for, tested internally and externally, and implemented with both customs authorities and CN. The incumbent oversees process, procedures, and escalation for Holds and Overloads, and waybill.

Main Responsibilities
People Management

Carry out weekly scheduling for all unionized team members including assigning daily workload

Communicate employee scheduling information to Payroll daily

Troubleshoot unionized employee issues regularly

Handle Step 1 grievances including carrying out investigations

Coach and counsel unionized employees and carry out informal performance management

Lead daily team meetings

Train and onboard unionized employees

Regulatory Requirements and Compliance

Collaborate with Information and Technology (I&T;) to ensure that all regulatory and compliance changes such as Transport Canada, the United States (U.S.) Department of Transport, Canada and U.S. customs are properly implemented across the organization

Ensure processes, programming, and communication are in place prior to implementation enforcement of new regulations

Oversee implementation of changes to customers and within CN via published bulletins and job aids

Handle all U.S. and Canadian customs penalties, including investigating, disputing, submitting for payment, and providing follow‑up coaching to appropriate CN departments

Liaise with U.S. and Canadian customs officials on all border and in-land issues

Participate in industry committees

Processes and Procedures

Receive requests from individuals across CN, including Senior Leaders, Account Manager for recent procedures or processes

Meet with appropriate individuals within and outside CN to gain a better understanding of new required procedures or processes

Act as Subject Matter Expert to brainstorm and develop new procedures or processes

Initiate efficiencies and establish best practices

Ensure that new procedures or processes are implemented appropriately, including creating, drafting,



communicating and monitoring accordingly

Planning

Prioritize daily, weekly, and annual action items

Establish and monitor workload and people measurements, including Key Performance Indicators

Carry out staff and resources planning including training, qualification, and succession planning

Responsibility Weights (%) for Job Eval

People Management – 30%

Regulatory Requirements and Compliance – 30%

Processes and Procedures – 20%

Planning – 20%

Working Conditions
The role operates under standard office working conditions, with a Monday to Friday workweek. This is a 100% on-site position requiring employees to work five days per week in the office. The role requires being available 24/7 to respond to operational issues and working a scheduled weekly on‑call rotation. The role involves managing priorities and delivering work within established timelines, with support from the team to ensure sustainable and effective workload management. The role requires travel within North America.

Requirements
Experience
Customs Processes

Minimum 3 years of experience in North American customs processes

oExperience leading unionized employees

oExperience in the rail transportation industry*

Candidates with an equivalent combination of education, training, and experience will be considered

*Any requirement marked with (*) will be considered an asset (not mandatory)

Education/Certification/Designation

Bachelor’s Degree in a related field

Candidates with equivalent practical experience, education, or training will be considered

CN Values (Expected Proficiency Levels)

We care about each other – Proactively improves safety and inclusion

We strive for excellence – Seeks insights to drive change

We succeed together – Actively supports team and adopts digital discipline

We lead responsibly – Makes values‑aligned decisions and owns mistakes

Leadership (Expected Proficiency Levels)

Vision and strategic thinking – Focuses on short‑term team priorities

Impactful and inclusive leadership – Encourages open dialogue and ensures all voices are heard

Performance and value delivery – Optimizes team performance and ensures resource efficiency

Empowerment and talent development – Encourages growth and supports initial decision‑making

Strategic communication and influence – Shares priorities and connects work to short‑term goals





Managerial courage and decisiveness – Makes timely decisions and addresses performance gaps directly

Job Specific (Expected Proficiency Levels)

Financial acumen – Monitors team budgets and identifies cost‑saving opportunities

Autonomy – Works independently, seeks clarity

Compliance – Guides team on compliance and risk measures

Political acumen – Builds team relationships and navigates approvals strategically

Interpersonal flexibility – Adapts communication to teammates’ perspectives

Technical Skills/Knowledge

General Microsoft Suite computer skills, including MS Access

Knowledge of Structured Query Language (SQL) and Database applications

Knowledge of Canadian and U.S. transportation regulations

Knowledge of dangerous goods and customs regulations

Time management

Knowledge of Service Reliability System (SRS)*

SRS waybill and customs knowledge

eBusiness and Web Based Training (WEB) application knowledge

Knowledge of Electronic Data Interchange (EDI) message sets and WebMethods

*Any requirement marked with (*) will be considered an asset (not mandatory)

About CN

CN is a premium railroad that sustainably generates value for our customers, shareholders, employees, and stakeholders with an unwavering commitment to safety and service. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. CN's network connects Canada's Eastern and Western coasts with the U.S. South through a 20,000-mile rail network. CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN powers the North American economy and is committed to programs supporting social responsibility and environmental stewardship.

At CN, we are dedicated to building North America's safest , most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates often don't apply unless they feel they fit the job posting at 100%. To all potential applicants, even if you don't meet every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please get in touch with our team at [email protected] .

As an equal opportunity employer, qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.

Please monitor your email on a regular basis as communication to applicants is done via email.

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📌 Manager Assistant E-Business Transactions & Customs Operations (Manitoba)
🏢 Canadian National Railway
📍 Manitoba