DHL Express is looking for an ICCC Manager in Brampton, ON, to elevate our customer experience strategy. This leadership role focuses on project management and customer insight analysis to drive impactful initiatives.

In this key position, you will spearhead the execution of the ICCC strategy across Canada. Your responsibilities include leading workshops, managing VOC reporting, and implementing customer experience programs. A deep understanding of data analytics and team dynamics is crucial for effective execution.

Key Responsibilities:
• Support execution of the ICCC strategy for Canada
• Lead and maintain the ICCC+ tool for governance
• Run monthly ICCC meetings and track action items
• Manage Voice of Customer data and reporting
• Analyze insights to drive operational improvements

Requirements:
• Minimum of 7 years in project management
• Proficient in Power BI, SQL, and Python
• Solid analytical and communication skills
• Leadership and influencing capabilities
• University degree in Data Science preferred

Maximize customer experience impact as an ICCC Manager at DHL Express in Brampton.
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📌 ICCC Manager at DHL Brampton (Ontario)
🏢 Deutsche Post
📍 Ontario