Elevate your IT career as a Digital Services Field Support Technician based in Edmonton, Alberta. This role involves providing level two technical support and fulfilling service requests for internal clients.

As the Field Support Technician at Bird, you will leverage your experience while troubleshooting hardware, software, and connectivity issues. Your role includes supporting desktops, laptops, and mobile devices alongside managing incidents via ServiceNow. You will collaborate closely with local teams, engage in site visits, and ensure technology deployments align with business needs.

Key Responsibilities:
• Provide Level 1 and Level 2 support for IT devices
• Manage incidents and requests through ServiceNow




• Conduct site visits to support regional offices
• Fulfill service requests like software deployment
• Assist with hardware lifecycle management activities

Requirements:
• Diploma or degree in IT or related field
• Over 5 years of technical support experience
• Solid skills in Windows and Microsoft 365
• Familiarity with ServiceNow and Active Directory
• Valid driver's license for travel support

Apply your expertise in technical support and ensure exceptional service delivery throughout the organization.
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📌 Field Support Technician in Edmonton (Alberta)
🏢 Bird
📍 Alberta