Contribute to customer success as a Technical Advisor II at Sherweb in Sherbrooke, QC, where you will deliver high-level technical support and service excellence. Engage with clients via phone, email, or chat every day.

In this full time, on-site role, you will tackle a variety of client inquiries while documenting issues meticulously. Your bilingual proficiency in French and English will ensure you can effectively assist our international clientele. You’ll work in a supportive culture that values teamwork and integrity as you grow your IT skills.

Key Responsibilities:
• Provide exceptional technical support to customers
• Resolve product issues and guide service configurations
• Record customer interactions in ticketing systems




• Collaborate with team members to improve service delivery
• Conduct ongoing documentation of evolving technical issues

Requirements:
• High school diploma with IT ambitions
• Experience in customer service roles preferred
• Fluent in both French and English
• Basic knowledge of Windows applications
• Skill in simplifying technical concepts for clients

Make a positive impact at Sherweb by utilizing your technical support skills in Sherbrooke.
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📌 Full-Time Technical Advisor at Sherweb (Quebec City)
🏢 Sherweb
📍 Quebec City