Position Title PRN SWKC Market Patient Access Representative Mahaffie Medical Pavilion Position Summary / Career Interest Patient Access Representative is responsible for greeting patients and visitors in the numerous outpatient registration areas. The Patient Access Representative is typically the first point of contact for our patients and visitors and customer service skills are monitored for excellence. They are held accountable for obtaining correct patient demographic and insurance information to ensure proper reimbursement is made to the hospital. Financial communication with patients will be handled in a positive and qualified manner. Responsibilities And Essential Job Functions Greets customers in prompt, courteous, and helpful manner. Verifies patient information and assures that patient completes and signs appropriate paperwork. Obtains copies of insurance cards,



driver license and enters/updates patient demographic and insurance information in computer system both accurately and in timely manner. Compiles and maintains all forms and/or documents in the patient's medical record. Maintains appointment scheduling system to include scheduling, coordinating, and adjusting patient appointments appropriate to patient's request, provider schedule, and computerized system capability. Consistently follows "No-Show" procedure. Completes appointment reminder calls. Answers telephone promptly, screens calls, takes complete message including all necessary triage information or route/transfers call to appropriate staff member. Efficiently distributes information to nursing and medical support staff, accurately, and in a courteous and timely manner. Consistently collects patient co-pay and outstanding

📌 Prn Swkc Market Patient Access Representative (Pavilion)
🏢 The University of Kansas Health System
📍 Pavilion