Become a key player at Teldio as a Technical Support Specialist in Ottawa. Engage directly with customers to ensure the successful deployment of security solutions through expert troubleshooting.

As a critical member of the Support team, you will take ownership of complex technical issues and guide clients through effective solutions for Teldio's hardware and software products. This role emphasizes not just problem-solving but also collaboration with internal departments to streamline support processes and enhance client experiences.

Key Responsibilities:
• Directly support customers with technical installations
• Troubleshoot issues related to VMS and access control
• Document technical problems and resolutions thoroughly




• Collaborate across teams to improve deployment efficiency
• Maintain knowledge base and support documentation

Requirements:
• 2+ years of experience in technical support roles
• Familiarity with I/O systems and security technologies
• High proficiency in Linux and network troubleshooting
• Ability to communicate complex concepts clearly
• Organized approach to managing multiple tasks

Leverage your technical skills to drive customer success and satisfaction at Teldio, making a real-world difference in security technology.
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📌 Hands-On Technical Support Specialist (Quebec City)
🏢 Teldio
📍 Quebec City