Manage collections activities for a mixed portfolio of low-dollar customer accounts
Communicate with clients regarding collections issues, payment inquiries, and invoicing
Update and maintain accurate customer files and report account status to Management
Research and reconcile accounts to identify billing issues
Prepare monthly account breakdowns, summaries, and analyses
Compile invoice copies, credits, and unapplied payment details
Prepare and reconcile accounts, unapplied credit balances, and credit notes
Coordinate monthly pre-authorized payments with customers and the Payments team
Participate in conference calls with customers and internal partners to recover past-due invoices
Collaborate with sales, customer success, and finance teams to resolve payment and billing issues
Investigate and resolve complex or escalated accounts receivable issues
Participate in AR Escalations processes and support departmental goals
Maintain documentation of accounts receivable activities and process changes
Generate and analyze accounts receivable reports, identify trends, and provide management insights
Report to the Team Leader, Accounts Receivable
Proactively manage a high-volume workload while maintaining accuracy
Requirements High level of moral judgment for handling confidential information and monetary transactions
Strong diplomatic, negotiation, and conflict resolution skills
Effective attention to detail and high degree of accuracy managing reconciliations
Strong analytical skills and ability to identify patterns, trends, and root causes of accounts receivable issues
Excellent written and verbal communication skills




Ability to work effectively in a strong cross-functional environment
Detail-oriented with a high degree of accuracy in data analysis and reporting
Ability to work independently and prioritize multiple tasks
Sound analytical thinking, planning, prioritizing, and execution skills
Excellent computer skills with robust working knowledge of Microsoft Word and Excel
AI fluency with Microsoft Copilot or other AI tools
Demonstrated commitment to PointClickCare’s core values: People, Passion, and Performance
Knowledge of healthcare billing and reimbursement processes is a plus
Experience with accounts receivable processes and account reconciliations
Core Competencies Demonstrates expertise in managing accounts receivable processes, including collections, reconciliations, and reporting. Proficient in data analysis and communication, with a strong focus on accuracy and collaboration across cross-functional teams.
Highest-signal resume keywords Accounts Receivable Management
Data Analysis and Reporting
Conflict Resolution Skills
Microsoft Excel Proficiency
Healthcare Billing Knowledge
Hard Skills Accounts Receivable Processes
Account Reconciliation
Data Analysis
Payment Inquiries
Invoice Management
Monthly Reporting
Trend Identification
Credit Note Preparation
High-Volume Workload Management
Confidential Information Handling
Soft Skills Attention to Detail
Diplomatic Skills
Negotiation Skills
Effective Communication
Analytical Thinking
Industry Keywords Healthcare Billing
Reimbursement Processes
Accounts Receivable Issues
Customer Success Collaboration
Payment Processing
Tools & Technologies Microsoft Word
Microsoft Excel
Microsoft Copilot
AI Tools

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📌 Senior Accounts Receivable Specialist – 1 year contract (Ontario)
🏢 Jobtailor
📍 Ontario