Shape the future of pet care as an Assistant Manager for Customer Engagement at PetSmart. Inspire a flavorful experience through outstanding service and leadership.

In this role, you'll be pivotal in providing exceptional customer service and leading a team at PetSmart. You will engage in recruitment, associate development, and operational oversight to enhance the pet parent experience throughout the store. The position involves a solid focus on maintaining high standards of safety and service while achieving financial goals.

Key Responsibilities:
• Drive associate training and performance evaluations
• Respond to escalated customer inquiries and issues
• Ensure compliance with health and service standards




• Manage execution of store events and marketing initiatives
• Collaborate with leadership to meet P&L; expectations

Requirements:
• Minimum 3-5 years in retail leadership roles
• Flexible schedule for evenings, weekends, and holidays
• Advanced verbal and written communication skills
• Strong organizational and multitasking abilities
• Experience with team management and development

Join PetSmart to make a meaningful impact in the lives of pets and their parents through exceptional leadership.
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📌 Assistant Manager for Customer Engagement at PetSmart (Ontario)
🏢 PetSmart Store Support Group
📍 Ontario