Coordinate partner meetings end-to-end, including agendas, preparation, participation, action-item tracking and follow-up

Own recurring partner reporting workflows using automated and manual sources and surface relevant insights

Process and review manual partner eligibility files and support eligibility issue resolution

Connect Health System Partnerships with Provider Network Operations on provider-related matters

Triage provider-related partner questions to the appropriate internal team

Maintain accurate partner information in Salesforce CRM and keep program documentation current

Maintain shared documentation, templates, playbooks and SOPs

Coordinate operational components of onboarding for new Health System Partnerships team members

Provide day‑to‑day partner support by troubleshooting and coordinating escalated issues

Support eligibility inquiries for Maple's Customer Support Team and partner‑raised questions

Collect, organize and share partner and patient feedback for action by appropriate owners

Support process‑improvement initiatives that reduce administrative burden and create team capacity

Build expertise in Maple's tools, systems, partner programs and the collaboration model with Provider Network Operations

Deliver at least one meaningful team‑enablement improvement within the first 12–18 months

Requirements

At least one year of experience in a client‑facing role, such as client success, account coordination, customer support or account management

An undergraduate degree in business, health administration, public health, communications or a related field, or equivalent professional experience

Strong written and verbal communication skills





Active listening and timely follow‑through

Proactive, highly organized way of working

Strong attention to detail across documents, data and processes

Comfort collaborating across teams

Ability to learn new platforms quickly, including AI tools

Confidence working in Google Workspace (Docs, Sheets and Slides)

Criminal record check (EPIC) and identity verification required as a condition of employment

Additional employment or education verification may be conducted depending on role requirements

Bonus: bilingual English and French; interest in public health or healthcare experience; CRM experience ideally Salesforce; Asana experience; process documentation and operations improvement background

Core Competencies
Demonstrates expertise in partner coordination, client‑facing support, and operational process improvement, with a solid focus on communication and attention to detail. Proficient in managing partner information and utilizing CRM tools to enhance collaboration and efficiency.

Highest‑signal resume keywords

Client‑Facing Experience

Salesforce CRM Proficiency

Strong Communication Skills

Process Improvement Initiatives

Organizational Skills

Hard Skills

Partner Coordination

Eligibility Issue Resolution

Data Organization

Process Documentation

Operational Onboarding

Soft Skills

Active Listening

Proactive Work Style

Attention to Detail

Collaboration

Certifications & Qualifications

Criminal Record Check (EPIC)

Identity Verification

Industry Keywords

Health System Partnerships

Customer Support

Public Health

Healthcare Experience

Tools & Technologies

Google Workspace

Salesforce

Asana

AI Tools

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📌 Client Success Coordinator – Health System Partnerships (Ontario)
🏢 Jobtailor
📍 Ontario