Enhance your career with our Credit Union as a Contact Center Service Specialist, dedicated to delivering top-tier member services and solutions. This position emphasizes effective communication and thorough product knowledge.

We are looking for an individual with a minimum of two years in a customer service capacity, ideally in a banking or credit union environment. Your roles will include assisting with member inquiries, promoting services to fit their needs, and ensuring compliance with security procedures. You will engage with members through various channels, addressing concerns and ensuring a seamless experience.

Key Responsibilities:
• Provide account management services for members
• Facilitate inquiries and provide timely resolutions




• Conduct effective member education on financial services
• Handle secured member information with care
• Mentor and support current team members in service practices

Requirements:
• High school diploma or equivalent
• Experience in a customer service role for two years
• Understanding of credit union policies and products
• Bilingual skills in Spanish are a plus
• Proficiency in software applications including Excel

Embrace the opportunity to contribute significantly to member satisfaction and service excellence within our Credit Union.
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📌 Contact Center Service Specialist Opening (Manitoba)
🏢 Premier America Credit Union
📍 Manitoba