Join SMART Technologies as a Customer Service Quality Coordinator and drive quality across global operations. This hybrid position in Calgary focuses on quality assurance and customer satisfaction monitoring.

As a key player in the customer service framework, you'll manage the quality assurance program while evaluating performance data to ensure a top-notch customer experience. This role requires proven experience in contact center operations and a robust grasp of quality metrics.

Key Responsibilities:
• Own the customer satisfaction feedback program
• Monitor quality trends and recommend corrective actions
• Conduct audits to ensure adherence to service expectations
• Develop reports for leadership and stakeholders
• Build relationships with third-party contact centers

Requirements:
• 2-5 years of relevant experience
• Familiarity with CRM systems and QA platforms
• Strong attention to detail and analytical skills
• Excellent verbal and written communication skills
• Ability to manage multiple priorities effectively

Leverage your quality assurance skills to contribute to operational excellence at SMART Technologies.
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📌 Customer Service Quality Coordinator Position (Alberta)
🏢 SMART Technologies
📍 Alberta