Elevate your customer service career with Actionstep as a Customer Support Analyst. Utilize your expertise in SaaS support to enhance user experiences across Pacific and Mountain time zones.

As a pivotal member of Actionstep’s support team, you will address inquiries and manage tickets efficiently. With a focus on technical problem-solving, you will engage with customers through live chats, phone calls, and screen sharing. Coordinating with internal teams to ensure prompt resolutions is key in this role.

Key Responsibilities:
• Manage and prioritize a queue of customer support tickets
• Investigate and resolve issues via various communication channels
• Adopt a proactive 'First Time Right' approach to solutions




• Escalate tickets to appropriate teams with essential details
• Provide regular updates to users on active issues

Requirements:
• Minimum 3 years in a customer support or help desk role
• Experience in multi-level support teams, ideally SaaS-focused
• Solid communication skills for diverse stakeholder interactions
• Agile mindset with technical adaptability
• Proven ability to manage multiple priorities effectively

Support the legal community through exceptional service at Actionstep.
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📌 Customer Support Analyst at Actionstep (Alberta)
🏢 Actionstep
📍 Alberta