Join CSDS in Halifax as the User Support Services Manager, where you’ll lead a skilled team in a critical digital services role for government and healthcare. Thrive in a 24/7 operational setting to enhance user satisfaction.

This managerial opportunity requires overseeing front-line technical teams dedicated to providing secure digital solutions to users. You will ensure service objectives are met and drive continuous improvement initiatives across various channels. Building partnerships and innovating digital experiences is central to this role’s success.

Key Responsibilities:
• Lead a partner-focused team delivering digital services
• Monitor incident management and service requests
• Promote an inclusive team culture




• Collaborate on cutting-edge service delivery
• Manage and report on team performance metrics

Requirements:
• At least 3 years of leadership experience
• Proven track record in team motivation and coaching
• Knowledge of service improvement practices
• Experience in healthcare or public sector settings
• Flexibility to adapt to changing circumstances

Make a significant impact on user experiences as our User Support Services Manager in Halifax.
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📌 User Support Services Manager - CSDS Halifax (Nova Scotia)
🏢 Socket.dev
📍 Nova Scotia