About the Role

Our client is seeking a proactive and detail-oriented Customer Resolution Specialist to join their team in Kimberley . This role is focused on addressing and resolving complex customer issues, ensuring client satisfaction and retention. You will act as a point of escalation for challenging customer situations, requiring strong analytical skills and a commitment to finding effective solutions. The ideal candidate is an empathetic communicator, adept at de-escalating situations and providing exceptional service within a flexible hybrid work model. Become a key player in ensuring our customers feel heard and valued. Key Responsibilities

Investigate and resolve escalated customer complaints and issues efficiently. Communicate effectively with customers to understand their concerns and provide timely updates. Collaborate with internal teams to identify root causes of issues and implement corrective actions.



Maintain detailed records of customer interactions and resolutions in the CRM system. Identify trends in customer issues and provide feedback for service improvement. Requirements

Proven experience in a customer service , particularly in handling complaints or resolutions. Excellent problem-solving, negotiation, and de-escalation skills. Strong communication and interpersonal abilities. Proficiency with CRM software and customer support tools. Ability to thrive in a hybrid work environment, balancing remote and in-office responsibilities. Benefits

Competitive salary and performance-based bonuses. Comprehensive health, dental, and vision insurance. Opportunities for professional development and advanced training. A supportive and cooperative hybrid work environment. Generous paid time off.

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📌 Customer Resolution Specialist (Winnipeg)
🏢 Placements24
📍 Winnipeg