Reference: 11350 MB Consultant: Marié Bosman

Job Description

Provide technical support and maintenance across clients’ IT environments.

Administer and support Microsoft 365, Azure, Exchange Online, SharePoint and Teams.

Install, configure and maintain desktops, laptops, peripherals and software.

Troubleshoot technical issues through onsite, telephone, email and remote support.

Manage incidents through to resolution and liaise with vendors when required.

Perform software, patch and update installations.

Provide technical guidance, mentoring and training to colleagues.

Qualifications

4–5 years’ experience with Windows 7/8/10/11 and MS Office 2016–2021.

Experience with MacOS, Microsoft 365, Exchange Hybrid, SharePoint, Teams and N-able products.

Robust knowledge of networking, TCP/IP, VPNs, routing,



Wi‑Fi, fibre, switches and routers.

Knowledge of printers, antivirus, server environments and Active Directory.

Customer service experience with strong communication and problem-solving skills.

Ability to work independently, take initiative and manage multiple tasks.

Strong team player with a customer-focused approach.

Grade 12 qualification.

A+ and N+ certifications required; MCITP/MCTS/MCSA and Microsoft 365/Azure certifications advantageous.

Own vehicle and valid driver’s licence.

Willingness to work occasional evenings and weekends when required.

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📌 Senior Technical Support (Newfoundland and Labrador)
🏢 Exceed Human Resource Consultants
📍 Newfoundland and Labrador