Become a vital asset at Wajax as a Business Systems Support skilled, providing essential user support and training. Address system inquiries and facilitate effective communication among users.

Your primary responsibility involves managing Business Systems support requests through the IS Help Desk, ensuring timely and effective resolutions. This position also emphasizes the importance of collaboration with the IS team and delivering high-quality training materials to users, both remotely and potentially on-site.

Key Responsibilities:
• Administer support requests and maintain SLA compliance
• Troubleshoot and resolve Business Systems application issues
• Prepare training materials and update knowledgebase documents




• Monitor Help Desk metrics and user training effectiveness
• Provide after-hours support when needed

Requirements:
• Educational background in IT or related fields
• 1-2 years of experience in user support for Business Systems
• Familiarity with ERP systems and Microsoft Office products
• Recommended bilingual skills in English and French
• Analytical and strong keyboard proficiency

Advance your career with Wajax, applying your support knowledge to improve user experience in Business Systems.
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📌 User Support in Business Systems at Wajax (Ontario)
🏢 Wajax
📍 Ontario