Become a key player at Thales in Vancouver as a Product Support Expert. Utilize your technical knowledge to troubleshoot customer issues and improve product performance.

As part of the Global Support Success team, you will address complex technical inquiries, diagnose customer problems, and recommend innovative solutions. Your role involves close collaboration with engineering and product management teams, ensuring client issues are resolved efficiently and effectively while working independently. A solid background in Linux and networking will be crucial in this position.

Key Responsibilities:
• Answer and resolve complex customer questions effectively
• Analyze logs, system configurations, and product functionalities




• Provide guidance on Thales products with third-party integrations
• Reproduce and document previously unknown customer issues
• Support implementation of patches for risk mitigation

Requirements:
• Degree in Computer Science or equivalent technical experience
• Minimum 2 years in a technical support role
• Expertise in Linux, networking protocols, and databases
• Strong customer-facing communication and problem-solving skills
• Knowledge of cloud platforms is preferred

Drive customer success and enhance product reliability with your support skills at Thales.
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📌 Product Support Expert with Thales (British Columbia)
🏢 Thales Group
📍 British Columbia