Drive customer relationship excellence with Alberta Blue Cross as a CRM Practice & Enablement Lead. This pivotal role centers on embedding CRM practices across teams and enhancing customer interactions.

As a CRM Practice & Enablement Lead, you will champion effective CRM strategies across Sales, Service, and Marketing departments. You’ll also monitor CRM adoption and translate insights into actionable recommendations. This role fosters a culture of continuous improvement by partnering with various teams to improve data quality and customer understanding.

Key Responsibilities:
• Champion CRM practices across customer-facing teams
• Embed CRM into daily business processes
• Monitor adoption and data quality for improvements




• Provide insights and feedback to support leaders
• Develop guidance and resources for consistent CRM use

Requirements:
• Experience in CRM or customer experience roles
• Solid skills in facilitation and relationship building
• Ability to analyze CRM data trends
• Knowledge of Microsoft Dynamics 365 is an asset
• Proven experience in sales, service, or process improvement

Leverage your CRM expertise to enhance customer experiences and improve team alignment at Alberta Blue Cross.
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📌 CRM Enablement Lead at Alberta Blue Cross
🏢 Abc Benefits
📍 Alberta