Join ROCKWOOL as a Customer Service Supervisor based in Milton. Oversee a vibrant team, enhance service efficiency, and embody a customer-first ethos while working onsite.

In this role, you will manage a dedicated team of Customer Service Representatives, providing guidance and real-time support. With a focus on performance metrics and service level management, you'll address customer needs effectively and mentor team development. Collaborating with cross-functional partners ensures a cohesive service experience.

Key Responsibilities:
• Supervise daily operations of Customer Service Representatives
• Provide coaching and ongoing performance feedback
• Resolve escalations and enhance customer satisfaction
• Ensure accurate processing of orders and inquiries
• Promote a positive culture focused on customer service

Requirements:
• 2-5 years of experience in customer service supervision
• Solid communication and interpersonal skills
• Experience with performance metrics and service management
• Proficiency in SAP and CRM systems
• Ability to manage in a fast-paced environment

Drive improvement and cultivate a culture of excellence at ROCKWOOL in Milton.
#J-18808-Ljbffr

📌 Supervisor, Customer Service at ROCKWOOL (Ontario)
🏢 ROCKWOOL International A/S
📍 Ontario