Join Brookfield Residential as a Customer Care Coordinator in Edmonton, focusing on coordinating essential customer service processes and enhancing homeowner interactions. This role involves direct communication with clients throughout their homeownership experience.

In this position, you will act as the primary point of contact for homeowners, managing inquiries concerning their homes. Under the supervision of the Customer Care Manager, you'll coordinate administrative duties, service tickets, and communication between customers and trades to ensure timely resolutions. Your ability to prioritize tasks and respond swiftly will be key to enhancing customer satisfaction.

Key Responsibilities:
• Serve as the primary contact for customer inquiries
• Track and monitor Customer Service Work Orders




• Ensure timely follow-up and communication with customers
• Recommend administrative actions to improve service
• Prepare customer service files and warranty packages

Requirements:
• Minimum 3 years experience in service administration
• Solid communication skills, written and verbal
• Customer-focused problem-solving abilities
• Proficient with computer applications
• Construction background is advantageous

Help Brookfield Residential deliver outstanding customer service in this essential role.
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📌 Edmonton Customer Care Coordinator Role (Alberta)
🏢 Brookfield Residential
📍 Alberta