Job Information
Term Until the ned of 2027

Technology

Number of Positions 1

Work Experience 10+ Years

City Montreal / Quebec City

State/Province Quebec

H1B

Job Description
The client is seeking an IT analyst focused on Level 2 application support: investigating issues escalated by Level 1 support, with the ability to diagnose problems using existing technical tools (APIs, SQL, Azure) without systematically escalating. The difference from a traditional support role is significant: the candidate must be able to read and interpret SQL queries, test API endpoints using Postman, and navigate an Azure cloud environment to isolate the root cause of an incident.

Beyond support, the candidate will participate in maintenance and continuous improvement projects, which requires the ability to document findings, formulate transparent conclusions, and communicate effectively with technical and functional teams. A basic understanding of business analysis is expected to structure observations and communicate them to stakeholders.

The client emphasizes the importance of actively engaging with existing systems, going beyond simply following procedures. The candidate must demonstrate an interest in understanding how the client's systems work, rather than simply following predefined steps. The client also desires the ability to quickly integrate into several small projects simultaneously, rather than a single-task profile.

The candidate does not need to be an architect or developer: they are an analyst who uses technical tools for diagnostic purposes, not development. Knowledge of the insurance sector is an advantage for team integration, but not essential.

Requirements
Requirements Qualification Table





REQUIREMENTS

Experience in Level 2 IT support focused on application development (investigation, diagnosis, resolution) | Required experience | All requirements

Proficiency in SQL for diagnostic queries (reading and interpreting data, identifying causes) | Required | All requirements

Experience with REST APIs and using Postman to test and validate calls | Required | All requirements

DESIRED

Experience with Azure (navigating cloud services, viewing logs, diagnostics) | Required | All requirements

Basic business analysis skills (writing reports, communicating with stakeholders) | Required | All requirements

Experience with a structured ticketing tool (ServiceNow, Jira, or equivalent) | One option is sufficient | Adequate alternative coverage

Demonstrated ability to work on multiple mandates or small projects simultaneously | Required | All requirements

ASSET

Knowledge of the insurance sector | Required | All required conditions

WHAT WE DON'T WANT

Purely Level 1 support profile (basic helpdesk, password resets, simple tickets) without application investigation experience.

Developer or architect: overqualified for the interview/promotion context, risk of rapid departure.

Profile that uses SQL or Postman only in a development context, without diagnostic support experience.

Pre business analyst without application technical skills.

Candidate with no experience in a ticketing or structured incident management environment.

Highly procedure-oriented profile with no demonstrated curiosity to understand the underlying systems.

Single-task profile, uncomfortable juggling several small projects or assignments simultaneously.

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📌 IT Analyst - Level 2 Application Support (Quebec City)
🏢 Maarut
📍 Quebec City