Provide technical support for hardware, software, and connectivity issues within agreed service levels
Communicate with internal customers and technology teams regarding incidents and requests
Support development of the Global Tech Support Team through guidance and best-practice sharing
Deliver on-site IT support, equipment management, asset control, and workspace maintenance
Support IT projects and collaborate with 2nd and 3rd Line Support teams
Improve support efficiency and self-service adoption
Maintain high-quality on-site support and workspace standards
Ensure compliance with asset management and security policies
Deliver site support activities and achieve positive stakeholder feedback
Requirements Strong understanding of IT support processes and technical procedures
Experience supporting users in fast-paced environments and collaborating across teams
Ability to troubleshoot and resolve technical issues using best practices and continuous improvement
Strong analytical, problem-solving, communication, and stakeholder management skills
Familiarity with Windows Active Directory, Azure Active Directory, Microsoft 365, Windows 11, and endpoint support technologies
Understanding of IT security principles and mitigation practices




Ability to maintain high service standards and meet agreed SLAs
Working knowledge of LAN/WAN networking and network troubleshooting (preferred)
5+ years of relevant IT support experience (preferred)
Core Competencies Demonstrates expertise in IT support processes, technical troubleshooting, and user support in fast-paced environments. Proficient in maintaining high service standards, compliance with security policies, and effective communication with stakeholders.
Highest-signal resume keywords IT Support Processes
Windows Active Directory
Microsoft 365
Technical Troubleshooting
Stakeholder Management
Hard Skills Technical Support
Troubleshooting
Asset Management
Network Troubleshooting
IT Security Principles
Service Level Agreements
Continuous Improvement
Workspace Maintenance
Endpoint Support Technologies
Analytical Skills
Soft Skills Communication
Problem-Solving
Collaboration
Customer Service
Feedback Management
Industry Keywords IT Support
Service Levels
Technical Procedures
Rapid-Paced Environments
Best Practices
Tools & Technologies Azure Active Directory
Windows 11
LAN/WAN Networking
Self-Service Tools
IT Support Software

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📌 Site Support Technician (Ontario)
🏢 Jobtailor
📍 Ontario