Our client is a growing organization specializing ingroup benefits solutionsand is looking for aGroup Benefits Agentto join their team in Markham.

This is an excellent opportunity for a Group Benefits professional who enjoys working directly withplan sponsors and members, providing knowledgeable support, resolving issues, and managing the day-to-day administration of group benefits programs.

The successful candidate will serve as aprimary point of contactfor clients and plan members while working in a collaborative environment with opportunities to contribute to broader team initiatives.

What You’ll Do

Act as a primary contact forplan sponsors and group benefits members

Respond to member and client inquiries by phone and email

Provide support regardinggroup benefit plans, eligibility, claims, coverage, payments, and plan options

Troubleshoot and resolve plan sponsor and member issues, escalating when required

Process member enrolments, updates, and changes while maintaining accurate records

Gather member information and process monthly billing statements

Conduct plan audits and organize information for reviewProcess member payments and related administrative requests

Support members with online portals and insurer platforms

Prepare letters, mail merges, and other member communications

Ensure requests are handled accurately and within established service standards

Participate in team meetings, projects, and initiatives

Share insights and contribute to overall team goals

Perform other related duties as required

What We’re Looking For Must-Haves:

Minimum2 years of group insurance experience

Experience withsystem integration

Strong understanding of group benefits administration and servicing

Advanced computer proficiency, includingMicrosoft Word and Excel

Strong mathematical, analytical, and problem-solving skills

Excellent attention to detail

Strong written, verbal, and interpersonal communication skills





Ability to manage multiple priorities and meet deadlines

Comfortable working independently while contributing to a collaborative team

Nice-to-Haves:

CEBS certification

Experience withmulti-employer or Flex benefit plans

Experience working with insurer platforms and member portals

Compensation & Benefits

$58,000–$72,000 base salary, depending on experience

Permanent, full-time position

37.5-hour work week

Hybrid work arrangement – 3 days remote after training

Flexible scheduling depending on client/group requirements

Supportive and collaborative team environment

Opportunity for continued professional growth

Please note:Some client groups operate with extended office hours until7 PM Monday through Wednesday. Depending on the groups assigned, there may be a requirement to work a later shift on a scheduled basis, with advance notice provided.

Why Consider This Opportunity?

Join a growing organization within thegroup benefits industry

Work directly with bothplan sponsors and members

Gain exposure to a variety of group benefits programs and administrative processes

Enjoy ahybrid work environmentafter training

Opportunity to develop your expertise in group benefits administration

Collaborative team culture with opportunities to contribute beyond day-to-day servicing

At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and effective matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.Accommodation is available upon request throughout all stages of the recruitment process.

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📌 Group Benefits Agent (Ontario)
🏢 David Aplin Recruiting
📍 Ontario