Enhance global IT support operations at Black Duck Software, Inc. as an End-point Support Engineer. Manage ticket resolution, support employees, and improve IT processes effectively.

In this role, you will be integral to delivering top-notch technical support to employees worldwide. Your responsibilities include managing inbound support tickets, documenting solutions, and provisioning system access for current hires. You will also maintain hardware inventory and uphold IT security while collaborating with teams to enhance efficiency.

Key Responsibilities:
• Provide exceptional IT support for Black Duck employees
• Document troubleshooting steps and communicate solutions clearly
• Onboard new staff by provisioning system access and hardware




• Maintain accurate hardware inventory with asset management
• Manage procurement and logistics for IT resources

Requirements:
• 2–5 years of IT support experience
• Proficient with MDM tools like InTune and Jamf
• Experience managing inbound support tickets completely
• Strong documentation and communication skills
• Familiar with environments having 1,600+ endpoints

Bring your IT expertise, strong communication, and problem-solving skills to enhance the employee experience at Black Duck.
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📌 IT Support Engineer at Black Duck (Alberta)
🏢 Polluxa
📍 Alberta