At Suncor, we produce and provide energy.
When you join Suncor, you become part of a company that has built a solid foundation for both business and employee success. We are a place where talented people thrive. As part of our team, you play a vital role in delivering energy we all rely on, and you'll make a meaningful impact in the communities where we live and work.
Are you passionate about technology support, continuous improvement, and delivering reliable digital solutions? In this role, you'll help support and enhance a portfolio of business applications by managing day-to-day service delivery, coordinating with support partners, and contributing to solution improvements. Working within an agile, product-based environment, you'll collaborate with business stakeholders, technical teams, and vendors to ensure applications remain secure, stable, and aligned with business needs.
What we offer: Strong compensation: we offer competitive compensation, regional-based uplifts, annual bonuses, and long-term financial rewards. We also help you save for your future by offering pension programs, and savings plans with company matching
Benefits: utilize an employee assistance program and comprehensive company-paid health, dental, and vision benefits for you and your family to support your mental, physical, and financial well-being
Generous time-off: enjoy generous paid vacation time and personal time-off to recharge and maintain a healthy work-life balance
Talent development programs: Internal mobility, succession planning, and employee training and development programs are just a few ways we're dedicated to your development
Minimum Requirements:



Three to five years of experience supporting business applications, service management, technical business analysis, or IT delivery within a complex enterprise workplace
University degree or diploma in Computer Science, Engineering, Business Administration (IT focus), or a related discipline. An equivalent combination of education and experience will also be considered
Demonstrated ability to troubleshoot issues, analyze data, document processes, and develop practical solutions to support business operations
Strong communication and stakeholder management skills, with the ability to work effectively with business partners, vendors, and cross-functional technical teams
Experience coordinating support activities, managing competing priorities, and working across multiple applications or technology portfolios
Understanding of IT service management practices, change management processes, and vendor-supported environments, with exposure to platforms such as ServiceNow considered an asse
Experience or interest in industrial, operational, maintenance, reliability, EH&S;, or other asset-intensive business applications, along with a passion for continuous learning, automation, and process improvement
Responsibilities: Support the day-to-day operation of business applications by managing incidents, service requests, monitoring activities, routine maintenance,



patch coordination, and issue resolution
Create and maintain support documentation, knowledge articles, runbooks, and standard operating procedures to improve service consistency and efficiency
Coordinate and oversee work performed by external support providers, ensuring compliance with service levels, quality expectations, and change management standard
Identify opportunities to improve operational effectiveness through automation, self-service capabilities, and process enhancements that reduce manual effort
Collaborate with Product Owners, business stakeholders, subject matter experts, and technical teams to gather requirements and support solution delivery from design through deployment
Work closely with Digital Solutions & Support, Enterprise Data, Cyber, and Cloud teams within Agile and Product Model ways of working to deliver and sustain technology solutions
Support ongoing application enhancements, problem resolution, and continuous improvement initiatives while developing expertise across the application portfolio and related business processes
Analyze trends, recurring issues, and service performance metrics to help improve application reliability, user experience, and overall operational excellence
Location and other Key Details: This is an office-based role. You will work out of our Calgary head office, located in the Suncor Energy Centre at 150 - 6th Ave S.W
Hours of work are a regular 40-hour work week, Monday to Friday with occasional site visits
Our business professional roles follow internal compensation guidelines, and the pay ban

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📌 Central Business Systems Applications Analyst (Alberta)
🏢 Suncor Energy
📍 Alberta