Drive excellence at DHL as the Operations Manager for our Service Centre in Hamilton, ON. Focus on customer service, facility optimization, and team management to exceed performance indicators.

In this vital role at DHL Express, you will lead operations at the Hamilton facility, ensuring superior customer service and cost optimization. Manage employee relations according to the Collective Agreement while overseeing HR matters. Your strong leadership will guide a team through implementation and enhancement of Track and Trace technology.

Key Responsibilities:
• Establish and meet service delivery performance indicators
• Optimize operational costs while enhancing customer satisfaction
• Manage employee relations and HR issues effectively




• Lead implementation of Track and Trace technology
• Develop and execute the service centre profit plan

Requirements:
• 3-5 years of management experience in service industries
• Proven leadership skills and experience in union environments
• Bachelor’s degree or equivalent experience
• Robust communication and interpersonal skills
• Track record of implementing quality improvement initiatives

Join DHL and leverage your leadership and operational expertise to make an impact.
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📌 Service Centre Operations Manager DHL (Nova Scotia)
🏢 Deutsche Post
📍 Nova Scotia