Become a Guest Services Agent and enrich guest experiences through effective check-ins and reservations. Showcase your customer orientation while maintaining high brand standards in a agile environment.
We are seeking a Guest Services Agent with 1 to 2 years of experience. In this role, you will handle check-ins and reservations, operate the switchboard, and ensure consistent adherence to brand standards. Strong decision-making and computer skills are essential, as you will also address guest recovery situations.
Key Responsibilities:
• Check guests in and out efficiently
• Manage reservations and switchboard operations
• Maintain brand standards through guest interactions
• Independently make decisions for guest recovery
• Exhibit reliability and full availability for shifts
Requirements:
• 1 to 2 years of guest services experience preferred
• Strong customer service orientation
• Excellent computer and decision-making skills
• Ability to work weekends and holidays
• Knowledge of choiceAdvantage is a plus
Utilize your skills to provide exceptional service as a Guest Services Agent.
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