Join Kraken Robotics in Dartmouth, NS as a Tier 1 IT Support Specialist to make a real impact in technology support. You'll be the go-to person for resolving day-to-day IT issues efficiently.

This role is critical to assist end-users with immediate IT concerns, ranging from hardware problems to software support. You'll log, categorize, and document support requests, ensuring that users receive timely assistance. This position not only involves user support but also the development of refinements to improve overall service effectiveness.

Key Responsibilities:
• Manage IT support requests via ticketing and direct interactions
• Provide first-line troubleshooting for various hardware and software
• Document incidents, troubleshooting steps, and outcomes thoroughly




• Support onboarding and offboarding activities for new users
• Collaborate with Tier 2 for complex issue escalations

Requirements:
• Minimum of 1 year in IT support or service desk
• Basic knowledge of Microsoft 365 and troubleshooting concepts
• Robust emphasis on customer service and professional communication
• Additional certifications like CompTIA A+ a plus
• Relevant post-secondary education preferred

Grow your technical expertise while supporting Kraken Robotics' mission beyond technology.
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📌 IT Support Specialist Tier 1 Opportunity (Nova Scotia)
🏢 Kraken Robotic Systems
📍 Nova Scotia