Elevate your career with Nors as a Service Manager in Ottawa. Manage daily operations, ensure technician efficiency, and resolve customer disputes while delivering top-notch service solutions.

Nors is seeking a Service Manager to oversee the Service Department operations. You will coordinate technicians' schedules, monitor overtime, and serve as the primary customer liaison. This role blends managerial responsibilities with hands-on interaction to ensure service excellence and customer satisfaction.

Key Responsibilities:
• Manage Service Department activities for efficiency and profitability
• Diagnose service needs and dispatch technicians for repairs
• Ensure compliance with Health and Safety protocols




• Recommend hiring and disciplinary actions for staff
• Structure procedures for quality monitoring and customer satisfaction

Requirements:
• Robust organizational and communication skills
• Leadership experience in service management
• Basic computer proficiency and Microsoft Office knowledge
• WHMIS and Safety Training certification
• Availability for on-call duties and night shifts

Utilize your management skills and technical knowledge to enhance service quality and customer relations at Nors in Ottawa.
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📌 Service Manager Role in Ottawa (Quebec City)
🏢 Grupo NORS
📍 Quebec City