Join Questrade as a Bilingual Trade Support Specialist, leveraging your skills in English and Mandarin to provide top-tier support in North York, ON. You'll play a pivotal role in enhancing client trading experiences.

As part of the Questrade Financial Group, you'll be the primary authority on diverse trade inquiries while aiming for First Contact Resolution (FCR). The position requires expertise in handling equities, options, and currency trades. We're looking for a proactive problem-solver who is committed to improving procedures and client satisfaction.

Key Responsibilities:
• Directly handle complex trade inquiries and resolutions
• Strive for First Contact Resolution to delight clients




• Investigate and address technical issues in trading platforms
• Manage detailed account information and discrepancies
• Work collaboratively across departments to optimize support

Requirements:
• Proficient in both English and Mandarin
• At least 1 year of experience in a contact center
• Relevant post-secondary education
• Detail-oriented with a focus on solutions
• Completion of CSC or DFOL is mandatory

Leverage your bilingual abilities and technical expertise to make an impact at Questrade in North York.
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📌 Trade Support Specialist Bilingual in Mandarin (Manitoba)
🏢 Community Trust
📍 Manitoba