Job Description
What is the opportunity?
The National Operations Support Officer is tasked with offering extensive support to our Litigation team and external counsel, focusing on legal assignment and managing complex transactions, using extensive knowledge of related RBC products and services. The incumbent will assume ownership and personal accountability for resolution of any issues related to the Collection and Litigation function and ensures that all accounts are worked with a mindset of risk mitigation.

What will you do?
Key Accountabilities:

Complete and process all accounts referred to litigation queues for legal action, adhering to the Litigation process and guidelines

Complete all requests and maintenance as required for legal assignment.

Submit claim for loss recovery to a government-sponsored loan programs ( Canada Small Business Financing Loan / Highly Affected Sectors Credit Availability Program / EDC Business Credit Availability Program (BCAP) / CALA to Industry Canada/ BDC/EDC as per strict accordance established processes and guidelines

Performs maintenance on all accounts in client’s portfolio, to ensure all risk exposure is mitigated, based on the Collection Risk Base process with no further consideration of granting credit

Complete the Legal Assignment template for all products assigned for legal action

Assign all accounts for litigation to external counsel, including mortgage enforcement, on RBC’s legal assignment system T-360, Collection Highway.





Takes ownership and accountability for the resolution of complex issues and concerns at the first point of contact; demonstrating a long‑term perspective in addressing external counsel concerns

Provide specific documentations for external counsel to commence legal action which includes, history and/or statements and a copy of the signed agreement if available.

Ensures adherence to Global Information Risk Management framework and Global Compliance mandated policies and procedures, exercises due diligence in following operational to ensure compliance/adherence with policies/procedures/guidelines

Proactively identifies and recommends solutions to recurring errors, service gaps and process efficiency and effectiveness enhancements; acts as a referral point/Subject Matter Expert for sales and service employees

What do you need to succeed?
Must-have

3 plus years of Collections experience

Good knowledge of secured and unsecured debts

Valuable knowledge of government-sponsored loan program

Thorough understanding of RBC Credit and Credit Management and Recoveries Systems: CACS (Computer Assisted Collections System, TSYS/TS2 (Total Systems), Elements, Collection Highway, CASPER application

RBC’s legal assignment system - T360 / L2 Café / CMORT

Good working knowledge of OLBB, OLMS, SRF, DDA, CASPER, IRIS, Teranet Recovery System Highways





Familiar with key referral sources and has a strong knowledge of collections process which facilitates solutions and problem resolutions

Must be able to work the hours of 8:00am to 4:00pm Monday to Friday

Nice to have

Bilingual (French/English)

What’s in it for you?

A comprehensive Total Rewards Program

Leaders who support your development

Ability to make a difference and lasting impact

Opportunity to take on progressively greater accountabilities

Job Skills
Additional Job Details
Address
MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City
Mississauga

Country
Canada

Work hours/week
37.5

Employment Type
Full time

Platform
PERSONAL & COMMERCIAL BANKING

Job Type
Regular

Pay Type
Salaried

Posted Date
2026-09-01

Application Deadline
2026-09-16

Note
Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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📌 National Operations Support Officer-Litigation (Ontario)
🏢 RBC
📍 Ontario