Join Halton Healthcare as a Patient Experience Specialist, ensuring timely and compassionate responses to patient inquiries across multiple sites. Deliver exemplary service while promoting quality care and safety. In this permanent full-time role, you will provide first-line responses to patient feedback within Oakville, Milton, and Georgetown. The Patient Experience Specialist will collaborate with the Quality & Experience team, addressing minor issues and escalating major concerns promptly. Your solid communication and problem-solving skills will enable you to manage operational and clinical requests effectively. Key Responsibilities:
- Respond to patient inquiries with warmth and professionalism
- Capture and manage feedback through the occurrence reporting system




- Coordinate meetings related to patient relations processes
- Collaborate with ICT to resolve software issues
- Escort patients and families to meetings in hospital locations Requirements:
- Excellent verbal and written communication skills
- Proven ability in data collection and reporting
- Strong interpersonal and organizational skills
- Capacity to prioritize multiple tasks in a fast-paced environment
- Proficiency in computer applications and databases Utilize your skills to enhance patient experiences while working in a collaborative environment committed to continuous improvement. #J-18808-Ljbffr

📌 Patient Experience Specialist At Halton Healthcare (Oakville)
🏢 Halton Healthcare
📍 Oakville