Lead transformative call center initiatives as a Program Manager with Bell, utilizing cutting-edge AI solutions. This hybrid role demands strategic oversight and effective implementation.

As a Lead Program Manager, you will oversee the critical transition to AI-enhanced customer solutions. This includes driving the Google CCAI integration and ensuring a responsive strategy that aligns organizational goals with user needs. Your comprehensive change management skills will be essential as you guide initiatives to improve service delivery.

Key Responsibilities:



• Direct Google CCAI program management and execution • Act as Agile lead overseeing project timelines and quality • Develop a detailed plan for Legacy IVR decommissioning • Collaborate on AI optimization strategies for call centers • Ensure alignment with business objectives and performance metrics

Requirements: • Bachelor’s degree; advanced degree preferred • 8-10 years in program or project management • Expertise in CCaaS, especially Google Cloud CCAI • Demonstrated success in leading change initiatives • Solid strategic communication and leadership abilities

Shape the future of customer service at Bell by leveraging AI technology in your program management role. #J-18808-Ljbffr

📌 Lead Program Manager for Call Center Solutions (Winnipeg)
🏢 Bell Canada
📍 Winnipeg