Join PBS Systems as a Customer Service Analyst focused on accounting software support. This full-time role includes client training, on-site support, and travel within North America each month.

Based in Calgary, this Analyst will provide exceptional training and assistance to both new and existing users of the accounting module. You’ll be the first point of contact for customer support, delivering guidance primarily via phone and email, while also tackling in office training. Your expertise in accounting principles will help foster strong relationships with clients, enhancing their software experience.

Key Responsibilities:
• Provide outstanding customer support through various communication channels
• Keep clients informed about incident statuses and follow-ups




• Develop positive relationships through effective communication and empathy
• Collaborate with project teams on software implementations
• Monitor and respond to helpdesk tickets in a timely manner

Requirements:
• Understanding of basic accounting principles
• High school diploma required; accounting certification a plus
• Experience in customer service or technical support
• Strong communication skills and problem-solving abilities
• Proficiency in Microsoft Office applications

Bring your skills in client training and accounting software to PBS Systems in this impactful role.
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📌 Customer Service Analyst for Accounting Software (Alberta)
🏢 Canadian Inclusion
📍 Alberta