Conduct rapid outreach by email, phone, and text to prospective clients
Book and organize lawyers' consultations
Own follow-up for every conversation and ensure timely completion
Rescue cancellations, no-shows, and stalled conversations
Draft routine replies for lawyer review
Help lawyers prioritize each morning
Handle simple client questions and provide warm handoffs to lawyers
Maintain full, consecutive lawyer calendars and strong consultation show rates
Track consultations booked and completed, follow-up timeliness, and response speed
Work daily with lawyers, growth leadership, and the COO
Requirements Strong written communication skills
Confident and personable phone manner
Highly organized, able to manage calendars and queues at volume
Rapid response and proactive follow-up
Fluency with CRMs, shared calendars, SMS platforms, and AI drafting assistants, or ability to learn them quickly
Patience, empathy, and discretion with older, cautious clientele
Experience using Claude, ChatGPT, and related AI tools
French is a bonus
Familiarity with Close CRM is a bonus




High-trust coordination experience in law firms, medical offices, or financial services is a bonus
Customer-facing scheduling experience is a bonus
Toronto-based and able to work hybrid
Must never provide legal advice
Core Competencies Demonstrates strong organizational skills and effective communication abilities to manage lawyer consultations and client interactions. Proficient in utilizing CRMs and AI tools to enhance scheduling and follow-up processes.
Highest-signal resume keywords Strong Written Communication Skills
Confident Phone Manner
Highly Organized Calendar Management
Fluency with CRMs and AI Tools
High-Trust Coordination Experience
ATS Optimization Keywords Soft Skills Patience
Empathy
Discretion
Industry Keywords Law Firms
Medical Offices
Financial Services
Customer-Facing Scheduling
Tools & Technologies Close CRM
SMS Platforms
AI Drafting Assistants
Claude
ChatGPT

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📌 Business Development Representative – BDR (Ontario)
🏢 Jobtailor
📍 Ontario